Information

Find transparent answers regarding order fulfillment, product versatility, and shipping timelines for the MT Beauty collection. We are committed to providing you with premium beauty essentials and all the clear information you need to shop with complete confidence.

Frequently asked questions

Have a question about our custom lace wigs, high-quality hair care, or nourishing lip care? Browse our most common questions below for the details you need before placing your order.

How long does order processing and shipping take?

Standard order processing takes 2–3 business days before your order ships. Once shipped, standard delivery typically takes 3–7 business days. Please allow for these processing and transit times when planning your purchase.

Can I bleach, dye, or heat-style my 100% natural lace wig?

Yes, absolutely! Because our units are constructed entirely from 100% natural virgin and raw hair, they can be bleached, dyed, lifted, and heat-styled safely. We always recommend applying a high-quality heat protectant spray beforehand to preserve the long-term health of the hair strands.

How do I choose the right cap size for a custom lace wig?

To find your perfect fit, measure the circumference of your head using a flexible measuring tape. We offer standard small, medium, and large cap configurations. If you are between sizes, we generally recommend choosing a size up, as our units feature built-in adjustable elastic bands and combs for a secure, custom-melted fit.

What is your return and exchange policy?

Due to strict health, sanitation, and hygiene regulations surrounding wearable lace extensions and cosmetics, all sales are final. We do not accept returns or exchanges under any circumstances unless an item arrives physically defective or damaged. Please inspect your order immediately upon delivery and contact support within 48 hours if there is an issue.

Are your lip care products safe for sensitive lips?

Our nourishing lip care products are created for a comfortable, caring lip routine. Because every person's skin can respond differently, please review the ingredient information and discontinue use if irritation occurs. If you have known sensitivities, consult a healthcare professional before use.

How should I store my lip care products?

To keep your glosses, liners, and exfoliants at their ideal smooth consistency, keep the caps tightly sealed after every use. Always store your lip care essentials in a cool, dry place away from direct, harsh sunlight or extreme heat (such as inside a hot vehicle) to protect the hydrating formulation.

Where can I learn how to care for my wig and beauty products?

We have built a comprehensive, step-by-step roadmap right here on our site! Head directly to our Care & Maintenance Guide tab in the main navigation menu to read our complete guidelines for washing, detangling, and styling your items perfectly.

What if I cannot find the answer to my question?

We are always happy to assist you! If your question isn't answered in this guide, feel free to fill out the contact form directly on our website or send an email over to our dedicated customer support team. We will get back to you with an answer as soon as possible.

Ready to elevate your beauty routine?

Explore premium MT Beauty 100% natural lace wigs and our ultra-hydrating lip care collection. Designed for ultimate radiance, confidence, and comfort.